AUSTRALIAN DELIVERY

ALL AUS ORDERS ARE SHIPPED WITH COMPLIMENTARY EXPRESS SHIPPING. ORDERS ARE DISPATCHED FROM OUR PERTH LOCATION, MONDAY TO FRIDAY. ONCE YOUR PARCEL IS SCANNED BY AUSTRALIA POST, YOUR TRACKING WILL BE UPDATED ACCORDINGLY, WITH AN ESTIMATED DELIVERY OF 3–5 BUSINESS DAYS.

NEW ZEALAND DELIVERY

ALL NEW ZEALAND ORDERS ARE SHIPPED WITH DHL EXPRESS, ESTIMATED DELIVERY 3–5 BUSINESS DAYS. ALL ORDERS INCUR A FLAT RATE OF $25 AUD (APPROXIMATELY $27 NZD, SUBJECT TO CONVERSION). SHIPMENTS ARE SENT FROM OUR PERTH WAREHOUSE MONDAY TO FRIDAY. ONCE SCANNED, YOUR TRACKING WILL UPDATE VIA DHL.

INTERNATIONAL DELIVERY

ALL OTHER COUNTRIES ARE SHIPPED WITH DHL EXPRESS, WITH DELIVERY TIMES DEPENDING ON LOCATION. ALL ORDERS INCUR A FLAT RATE OF $35 AUD (APPROXIMATELY £17.05 GBP OR €19.60 EUR — SUBJECT TO CONVERSION). ORDERS ARE DISPATCHED FROM OUR PERTH OFFICE, MONDAY TO FRIDAY. ONCE SCANNED, YOUR TRACKING WILL UPDATE VIA DHL.

CUSTOMS, DUTIES & TAXES

FOR INTERNATIONAL ORDERS, ALL CUSTOMS CHARGES, IMPORT DUTIES, AND TAXES ARE THE RESPONSIBILITY OF THE CUSTOMER. THESE FEES ARE SEPARATE FROM THE PAYMENT PROCESSED AT CHECKOUT. WE RECOMMEND CHECKING YOUR COUNTRY’S IMPORT REGULATIONS BEFORE PLACING AN ORDER. DHL WILL CONTACT YOU DIRECTLY IF ANY CUSTOMS DUTIES OR TAXES APPLY. IF FEES ARE UNPAID, YOUR PARCEL MAY BE RETURNED, AND THE FOLLOWING WILL BE DEDUCTED FROM YOUR REFUND:
ORIGINAL SHIPPING COST (IF APPLICABLE)
RETURN SHIPPING COST
$10 AUD ADMINISTRATION FEE
IN SOME CASES, DUTIES AND TAXES CANNOT BE REFUSED; THESE CHARGES WILL STILL APPLY AND WILL BE DEDUCTED FROM YOUR REFUND IF APPLICABLE.

TRACKING

ONCE YOUR ORDER IS DISPATCHED, YOU WILL RECEIVE A CONFIRMATION EMAIL WITH YOUR TRACKING DETAILS. PLEASE ALLOW UP TO 24 HOURS FOR THE TRACKING NUMBER TO REGISTER WITH AUSTRALIA POST OR DHL. ENSURE SOMEONE IS AVAILABLE TO ACCEPT DELIVERY — WE DO NOT RECOMMEND LEAVING PARCELS IN PUBLICLY ACCESSIBLE AREAS.

LOST PARCELS

ONCE DISPATCHED, RESPONSIBILITY FOR THE PARCEL TRANSFERS TO THE COURIER. WE RECOMMEND USING YOUR TRACKING DETAILS TO MONITOR DELIVERY AND CONTACT THE COURIER DIRECTLY IF ANY ISSUES ARISE. LACHLN PRESTN CANNOT BE HELD RESPONSIBLE FOR PARCELS LOST AFTER DISPATCH.

CHECKOUT

PLEASE ENSURE YOUR SHIPPING DETAILS ARE ACCURATE AT CHECKOUT. ONCE DISPATCHED, WE CANNOT CHANGE DELIVERY INFORMATION.