returns

we offer an exchange, store credit or a refund on full-priced pieces returned within 7 days of receiving your order. shipping isn't refunded.

pieces must be new and unworn, with tags attached, and free of odour, makeup and tanning products. please fold them neatly and package them with care.

every return is inspected when it arrives. refunds, store credit and exchanges are only processed once we've checked that your pieces meet the conditions above, usually within 2 business days of arrival. returns that don't meet these conditions are accepted at our discretion; if we can't accept a return, we'll let you know and send the pieces back to you.

for change-of-mind returns you can choose a refund to your original payment method, calculated as below, or store credit for the full amount you paid for the returned pieces, with nothing deducted. store credit is added to your lachln prestn account, can be used on any piece and never expires.

set pricing, the beach to beach club offer and free shipping apply to pieces bought together. if you choose a refund for part of an order, your refund is the amount you paid less the full price of the pieces you keep.

if your order shipped free and you choose a refund, the standard shipping cost is deducted unless the pieces you keep still qualify for free shipping: $8 within australia, $25 to new zealand and $35 internationally.

exchanges for a different size keep your offer.

email info@lachlnprestn.com.au with your order number, the pieces you'd like to return, and whether you'd like a refund, store credit or an exchange, and we'll reply with our return address. return shipping for change-of-mind returns is at your cost, so please include a tracking number and keep an eye on your parcel.

gift cards, sale or discounted pieces (except those bought with your member credit, at the set price or with the beach to beach club offer), pieces not bought from our website, and pieces damaged through wear, such as pulls, marks or pilling.

our goods come with guarantees that cannot be excluded under the australian consumer law. if a piece is faulty, not as described or not fit for purpose, email us with your order number and photos and we'll arrange a repair, replacement or refund as required. we cover return shipping for faulty pieces, and no shipping is deducted from refunds for faulty pieces.

nothing in this policy limits your rights under the australian consumer law.