WE WANT YOU TO LOVE YOUR LACHLN PRESTN PURCHASE. IF YOUR ORDER DOES NOT MEET YOUR EXPECTATIONS, WE ARE HAPPY TO OFFER AN EXCHANGE OR FULL REFUND (EXCLUDING SHIPPING) FOR FULL-PRICED ITEMS, PROVIDED THE FOLLOWING CRITERIA ARE MET:

ELIGIBLE ITEMS

RETURNED WITHIN 7 DAYS OF RECEIVING YOUR ORDER.
BRAND NEW, UNWORN, AND IN ORIGINAL CONDITION WITH TAGS ATTACHED.
FREE FROM ODOUR, MAKEUP, OR TANNING PRODUCTS.
NEATLY FOLDED AND PACKAGED ITEMS.

NOT ELIGIBLE FOR RETURN

GIFT CARDS.
SALE OR DISCOUNTED ITEMS (EXCLUDING NEWSLETTER DISCOUNT CODES).
ITEMS NOT PURCHASED DIRECTLY VIA THE LACHLN PRESTN WEBSITE.
ITEMS DAMAGED THROUGH WEAR, INCLUDING PULLS, MARKS, OR PILLING FROM FRICTION.

RETURNING YOUR ORDER

TO INITIATE A RETURN OR EXCHANGE, CONTACT US AT INFO@LACHLNPRESTN.COM.AU
INCLUDE YOUR ORDER NUMBER AND DETAILS OF THE ITEMS YOU WISH TO RETURN. ENSURE YOUR PARCEL IS CAREFULLY PACKAGED AND INCLUDE YOUR TRACKING NUMBER WHEN SENDING IT BACK. CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING AND MONITORING THEIR PARCEL.

DAMAGED OR FAULTY ITEMS

IF YOUR ITEM IS FAULTY, PLEASE CONTACT US WITHIN 7 DAYS OF RECEIPT AT INFO@LACHLNPRESTN.COM.AU OUR QUALITY TEAM WILL ASSESS THE ITEM AND PROVIDE A SOLUTION IF IT IS DEEMED A MANUFACTURING DEFECT. ITEMS DAMAGED THROUGH WEAR OR MISUSE POST-DELIVERY ARE NOT CONSIDERED FAULTY.